Selected work.

Seven projects, seven very different problems. Pick a door.

An abstracted agent-orchestration diagram: a human node routing work through an orchestrator to three agents and back through a human checkpoint.

Stealth AI startup · confidential

Designing for the Agentic Era

Designing AI-driven workflows and agent orchestration for a deep-tech startup building in stealth — where the patterns don't exist yet, so we're inventing them.

  • AI-native UX
  • Orchestration
  • Rapid prototyping
  • 0→1

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A before-and-after journey map: a twelve-step paper-era loan flow above, a six-step digital flow below, annotated fifty percent shorter.

Citizens Bank · FastLine

Cutting HELOC Approvals in Half

A home-equity line of credit used to mean weeks of paperwork and anxiety. FastLine's redesigned experience cut the application and approval process by 50%.

  • Fintech
  • UX writing
  • Usability studies
  • Illustration

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Three narrative storyboard frames showing a developer hitting friction, discovering an improved flow, and succeeding.

Expedia Group × Backstage

Making the Platform Developers Choose

A year embedded with Expedia's platform teams improving Backstage, the open-source developer portal — and building the team's usability practice from scratch.

  • Developer UX
  • Storytelling
  • Research practice
  • Prototyping

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A navigation model diagram: five portal sections hanging from a highlighted global navigation layer.

Travelers · Customer portal

One Portal, One Way Around

Rethinking how millions of customers find their way through an insurance portal — global navigation, transactional flows, and a Help experience that actually helps.

  • Information architecture
  • Systems
  • Customer research
  • Enterprise

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An account-management screen: one headline total, three account tiles, and a single activity ledger with plain-language state pills.

Vanguard · Personal investor

Making a Portfolio Feel Like One Account

Financial account management for three account types — one ledger, one transfer flow, and a state vocabulary that names a day instead of a system.

  • Fintech
  • Journey mapping
  • UX writing
  • Usability studies

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An ecosystem map: a central marketplace with three portals around it — service providers, customers, resellers — and a strip of shared components.

Cisco · DevNet ecosystem

Envisioning a Marketplace for the Whole Ecosystem

Marketplace ecosystem envisioning for Cisco's partner economy — three personas, one marketplace, and a scenario-driven prototype that carried the vision to sponsorship.

  • Envisioning
  • Personas
  • Prototyping
  • Ecosystems

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An executive dashboard: one large headline number, a trend line against target, and a regional bar breakdown with one bar in red.

Microsoft · Worldwide sales

Dashboards Executives Actually Open

Executive KPI dashboards and reports for a global sales org — one number per question, drill paths instead of filter bars, the same shape every Monday.

  • Data storytelling
  • Enterprise
  • Stakeholder research
  • Systems

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